Tradebooster Blog

Problem:

Mails are bouncing back from user accounts on your domain even though individual mailboxes are empty. The error is “Domain Size Limit Exceeded”.

Solution:

Domains are always setup under a particular hosting package which gives you XXX MB of email space for your domain in totality. Most of the hosting packages limit individual mailboxes to XX MB of email space per mailbox. However, some users prefer to leave the email space per mailbox to unlimited. In such a scenario if one user mailbox or a few mailboxes take up the entire space for your hosting package (because of unlimited space per mailbox), other users whose mailbox is completely empty would also not be able to receive emails since your total domain email space quota is full. The sender would receive a message back from our server stating the error message “Domain Size Limit Exceeded”. We strongly encourage that you restrict indvidual mailbox sizes to a desired size so that the problem is limited to an individual mailbox and not the entire domain.

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Symptom

You may get the error message ‘The server does not support a SSL connection. Account; mail.yourdomainname.com Server ‘mail.yourdomainname.com.’ Protocol SMTP, server response ’250 HELP’ Port; 25, Secure (SSL) Yes, Server Error 250, error number 0x800CCC7D.’

Solution

This problem happens because your version of Outlook Express is set up to use Secure Socket Layer (SSL), which we do not use.

To fix this problem, open Outlook Express, and click:

• Tools
• Accounts
• Then click on your mail account and click Properties
• Then click Advanced
• On this screen remove the checks from the boxes This server requires a secure connection for both Outgoing mail (SMTP) and Incoming mail (POP3).

You should then be able to collect your mail. In case the problem persists, please send us an email at support@tradebooster.com or call us on +91-9213943166.

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Symptom

You may get the following error message

There was a problem logging onto your mail server. Your Password was rejected.’mail.yourdomainname.com’, Server: ‘mail.yourdomainname.com’, Protocol: POP3, Server Response: ‘-ERR invalid user or password’, Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92

Solution

Check your Outlook Express settings. Make sure that the POP3 and SMTP servers are set to mail.yourdomainname.com, and that your full username (your email address) and password are correct.

If you are still having problems, it could be that your password has been changed by your administrator or it has somehow become corrupted. Please contact your local system administrator first. If the problem still remains unresolved, send us an email on support@tradebooster.com, or call us on +91-9213943166.

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Symptom

There was a problem logging onto your mail server.
Your UserName was rejected. Account: ‘mail.yourdomainname.com’, Server: ‘pop3.norton.antivirus’, Protocol: POP3, Server Response: ‘-ERR’, Port: 110, Secure(SSL): No, Server Error: 0x800CCC90

Error Number: 0x800CCC91

Solution

This error message is caused by the fact that you have set an anti virus program, in this case Norton AntiVirus, to scan all emails automatically.

Changing the settings within Outlook Express will not solve this issue. You need to go to Norton and change the settings there.

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Symptom

You may get one of the following error messages;
The connection to the server has failed. Account: ‘mail.yourdomainname.com’, Server: ‘mail.yourdomainname.com’, Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E
The host ‘mail.yourdomainname.com’ could not be found. Please verify that you have entered server name correctly. Account:’yourname’, Server ‘mail.yourdomainname.com; protocol: POP3, Port:110′Secure(SSL):No, Socket Error:11001,Error Number 0x800CCC0D.

Solution

If you have not changed anything since the last time you checked / sent mail, do not adjust your settings simply close Outlook Express, reopen it and try again later.

If this has not resolved your problem you need to check your Outlook Express settings, making sure that the POP3 and SMTP servers are set to mail.yourdomainname.com, and that your full user name and password are correct.

Then test your connection by following this procedure.
Click the Start button then RUN type in cmd on (Windows NT/2000/XP) or Command (Windows 95/98/ME). This will open a new command prompt window, with white text on a black screen.

Type in the following exactly as it appears.

telnet mail.yourdomainname.com 110 and then click the Enter key on your keyboard. You will then be connected to the email server.

Type in USER followed by your email address e.g. USER username@yourdomainname.com and then click the Enter key. You will then get a message +OK

Please enter your pass, with the PASS command

Type in PASS followed by your password e.g. PASS us1234 and click the Enter key. If it is correct, you will get an OK Well done message.

If you can do this, you have connected to our server and so the problem lies somewhere with Outlook Express.

If you can’t get in this way either, it could be that your password has been reset by your system administrator or it has somehow become corrupted. Try contacting your system administrator for a password reset or call us on +91-9213943166 for assistance. Try again.

If this does not resolve your problem are you running anti virus software or firewalls? If so disable them and try again.

If the problem has vanished, configuration of these products could be the problem, particularly if they are set to automatically scan incoming and outgoing email.
NOTE: Windows XP has a firewall built into the operating system which you can disable by selecting there too and try again.

The basic checks have now been completed. If you are still getting this error message then please contact us on +91-9213943166 for assistance on the same.

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Symptom

You may get the error message

“The message could not be sent because one of the recipients was rejected by the server. The rejected e-mail address was ‘test@hotmail.com’ . Subject ‘Your subject’, Account: ‘mail.yourdomainname.com’, Server: ‘mail.yourdomainname.com’, Protocol: SMTP, Server Response: ’550 relaying to prohibited by administrator’, Port: 25, Secure(SSL): No, Server Error: 550, Error Number: 0x800CCC79

Solution

This problem happens because you have not enabled SMTP authentication in your email client. Check the configuration instructions for Outlook Express in this Knowledge Base to see how to enable SMTP authentication.

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Symptom

When you start Outlook Express or try to send an e-mail message, you may get the following error message:
Your server has unexpectedly terminated the connection. Possible causes for this include server problems, network problems, or a long period of inactivity. Account: ‘mail.yourdomainname.com’, Server: ‘mail.yourdomainname.com’, Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC0F

Solution

Check your Outlook Express settings, making sure that the POP3 and SMTP servers are set to mail.yourdomainname.com, and that your full user name and password are correct. (Tip. Watch out for SMTP spelt as STMP, and that commas are not there in place of full points).

If you’re still having problems, it could be that Outlook Express is itself corrupt. Microsoft’s instructions on how to delete it and reinstall it, along with making a backup of your address books etc, are at for Windows 95, 98, and ME and for Windows 2000.

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Step1. Click on tool menu then click on options Step 2 Click on getting start config. your information as given below image. i.e. Your Real Name : abcd email address : userid@yourdomain.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Mail Server Incoming : mail.yourdomain.com User Name : userid@yourdomain.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it SMTP Server : mail.yourdomain.com Step3 Click on Checking Mail Mail Server : mail.yourdomain.com User Name : userid@yourdomain.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it Check Mark on both boxes : Send on check and Save Password Step4 Click on Incoming Mail Server configuration select on POP Optional: if you want a copy email leave on server Step 5 Click on Sending Mail Email address : userid@yourdomain.com This e-mail address is being protected from spam bots, you need JavaScript enabled to view it SMTP server : mail.yourdomain.com

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Complete the following steps to configure Entourage to send and receive mail Step 1 Click on the “Tools” menu and select “Accounts”

Step 2 In the “Accounts” window which appears, click on “New” and select “Mail”

Step 3 In the first “Account Setup Assistant” window, enter your name in the field provided. Then, click the right arrow to continue.

Step 4 Next, place a dot in “I already have an e-mail address that I’d like to use” and enter your yourdomain.com email address in the field provided. Then, Press the right arrow to continue.

Step 5 Next, select “POP” from the pulldown menu, as your incoming mail server is a POP server. Then, enter in the incoming mail server and outgoing (SMTP) mail server names: Incoming mail server: mail.yourdomain.com Outgoing mail server: mail.yourdomain.com Then, click the right arrow to continue.

Step 6 If you’d like to use advanced sending options, click on “Click here for advanced sending options” in the “Account Settings” tab. If you’d like to send mail through mail.yourdomain.com while you’re not actually connected to the Internet via yourdomain.com, you can do so by checking the box labeled “SMTP server requires authentication” and either use the same settings as the receiving mail server, or enter them in the appropriate fields.

Step 7 Enter your yourdomain.com username and password in the fields provided. If you would like to save your password so that you do not have to enter it each time you check your mail, do so now. When you are finished, click the right arrow to continue.

Step 8 Enter a name that Entourage can use for this group of account settings, and click “Finish.” If you’d like this account to be included in the Send & Receive All schedule, check the box marked as such.

You have successfully configured your email account.

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Step1. From the Edit menu, select Preferences and select Mail Accounts, and click Add(+). Step 2 In the Account Management screen, enter a name to identify this account and click Forward. Step 3 In the Identity screen, enter your full name, email address and any optional information you want to include and then click Forward. Step4 In the Receiving Email screen, select POP from the Server Type list and complete the following fields. When you are finished click Forward. Under Configuration, in the Server field, enter mail.yourdomain.com as your incoming server name. In the User Name field, enter your email address. From the Authentication Type list, select Password. Step5 In the Receiving Options screen, set your preferences and click Forward. Step6 In the Sending Email screen, select SMTP from the Server Type list and complete the following fields. When you are finished, click Forward. Under Server Configuration, in the Server field, type mail.yourdomain.com. Under the Authentication list, select Login and enter your SMTP user name (full email address). Step7 Click Apply to complete the configuration process.

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