Archive | January, 2009

20 January 2009 ~ 0 Comments

Adding Telnet client to Windows Vista

A lot of times our customers have called our technical support team asking to troubleshoot email connectivity issues. At such times we normally need to run the telnet command for ports 110 and 25. However, Windows Vista by default does not have the telnet client installed. Follow the steps below to install the Telnet Client on Windows Vista OS.

1. Click Start then select Control Panel.

2. Select Programs.

3. Under Programs and Features, select Turn Windows features on or off.

4. Select the Telnet Client option.

5. Click OK.

6. A dialog box will appear to confirm installation. It will take a few minutes before the telnet client is configured on the machine. The telnet command should now be available.

To run the telnet command do the following:

Press the Windows Key+ R. This is the short run from Start -> Run on Windows XP machines. Then type telnet mail.yourdomain.com 25 in order to troubleshoot SMTP issues or telnet mail.yourdomain.com 110 to troubleshoot POP related issues.

If you require any assistance with the above, feel free to call us on +91-9213943166 or email us on support@tradebooster.com or click here to contact us.

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18 January 2009 ~ 0 Comments

Important Information for Customers Registering New Domains

We have been writing some articles in the past giving tips on choosing the right domain name, what happens if the domain expires and so on. However, we have missed a VERY VERY IMPORTANT ADVICE for our customers and for people in general.

Generally customers get their domains registered through intermediaries who normally handle their IT work. This intermediary may be your office staff or an external outsourced solutions provider. In the haste of things the business owner normally just specifies the domain name to be booked. This intermediary goes ahead with the domain registration by registering the domain name with either his own credentials or with some dummy credentials. Everything seems fine TILL

1. Either this staff leaves your organisation
2. The outsourced company goes out of business
3. You plan to switch your provider.

It is at this juncture the new vendor requires information about your domain account with the registrar. Under normal circumstances the domain registrar will entertain requests from the Administrative Contact specified for the domain name which in this case would have been your staff who has already quit or the outsourced company which is either out of business or would normally be non-supportive since you plan to switch providers.

We have in our experience seen 100s of such cases and hence would like to advise all our customers to provide the correct contact details while registering your domain name. This is VERY VERY IMPORTANT as in most of such cases we have had either a very difficult time in obtaining this information or the customer has had to change his domain name.

Your domain is your business. So please do not jeopardise your own business in the hands of either your staff or your vendor. Give complete and correct registration details.

If the registration details require a change during the tenure of domain validity, then please advise your staff / vendor to make the requisite changes to the domain record and ensure this is done. The process of verification is very simple. Just go to any WHOIS service like http://domains.tradebooster.com/domain.php?action=whois and check the details of your domain record.

Please safeguard your business. Do not lose your domain due to this small issue.

In case you require any assistance from us on the same, please feel free to contact us on +91-9213943166 or support@tradebooster.com or http://www.tradebooster.com/contact-us.

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12 January 2009 ~ 4 Comments

ASTA Compliance on Windows Servers

We are pleased to announce that ASTA compliance to controlling spam has been tested and implemeted on our Windows Servers also. The procedure outlined in the post just below this post can also be used by our Windows Server users.

We are proud to state that we are one of the first hosting companies in India to have implemented these guidelines.

We thank all our customers for their support.

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11 January 2009 ~ 1 Comment

ISPs complying with ASTA Guidelines

Reliance has started to comply with the world standards in securing email communications, specifically to the guidelines prescribed under the Anti Spam Technical Alliance (ASTA) founded by Microsoft, Yahoo, AOL and other major service providers. Basically this would prevent unauthenticated emails by spyware / spamware, originating from your desktop. Very soon other Indian ISPs would follow suit.

As you are aware emails are classified as spam on the basis of IP address blacklists maintained by third party non profit organizations. Bulk unsolicited emailing by spamware / adware software installed on desktops lead to this IP blacklisting.

Complying with the above said ASTA standard will ensure that your emails are not classified as spam.

Adware / viruses / hackers use port 25 to send / relay emails over the internet. ASTA recommends ISPs to block port 25 for its dynamic IP customers.

Email sending issues have been reported to us by users of Reliance Data Cards. So if you are experiencing ONLY sending issues with your ISP follow the steps below to switch to SSL based communication with our server. This facility has now been tested on ALL our servers, including Linux and Windows.

Outlook Express Settings

1. From the “Tools” menu, select “Accounts.”
2. Select your “Email Service Provider account” and click the “Properties” button.
3. Click the “Advanced” tab.
4. Next to “Outgoing server (SMTP),” change port 25 to 465.
5. Click “Apply,” then click “OK” and “Close.”

Microsoft Outlook 2002 (XP) and 2003 Settings

1. From the “Tools” menu, select “E-mail Accounts.”
2. Select “View or Change existing email accounts” and click “Next.”
3. Select your “Email Service Provider Account” and click the “Change” button.
4. Next, click “More Settings.”
5. Click the “Advanced” tab.
6. Next to “Outgoing server (SMTP),” change port 25 to 465.
7. Click “OK,” then click “Next” and “Finish.”.

Outlook 2007 Settings

1. From the “Tools” menu, select “Account Settings.”
2. Select “Email Service Provider Account” and click the “Change” button above it.
3. Select your “Email Service Provider Account” and click the “Change” button.
4. Next, click “More Settings.”
5. Click the “Advanced” tab.
6. Next to “Outgoing server (SMTP),” change port 25 to 465.
7. Click “OK,” then click “Next” and “Finish.”.

If you are not using any of the above email clients, please contact our support team at +91-9213943166 or send an email to support@tradebooster.com.

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04 January 2009 ~ 0 Comments

Happy New Year 2009

The entire team at Tradebooster wishes all its customers a very Happy New Year 2009.

So what’s new at Tradebooster in 2009.

1. We have re-done our customer support site with now multiple operators answering technical support queries 24×7.

2. To track the efficiency of our customer support process we have launched a new initiative wherein our Managing Director writes personally to a customer requesting feedback on the support experience with our Customer Support Staff. Its a very small form which would take NOT even 5 minutes to fill up. We urge all customers to kindly spare this time in giving us valuable feedback.

3. We’ve gone closer to our overseas customers with local numbers in the following countries:

United States, North America
 +1-617-274-8270

United Kingdom, Europe
 +44-20-3239-0160

Hong Kong, Far East
 +852-8197-4780 

We thank all our customers for the faith they have shown in our services till now and look forward to their continued patronage.

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